Tips and Tricks when using the Unlock Sim
If you receive an “Activation Error” when trying to unlock the phone, this means the phone needs to be updated to the newest software. We recommend using the computer and iTunes to update instead of the phone because it is faster and more reliable. “Activation Error” only comes when the phone needs to be updated to the newest software!
“SIM NOT SUPPORTED”
If you receive “Sim Not Supported”, when trying to unlock the phone, this means the newest ICCID needs to be programmed to the chip! The newest ICCID will always be updated and posted at the top of our website!
“SIM FAILURE” or “INVALID SIM”
If you receive a “Sim Failure” or “Invalid Sim” message when entering the network sim card with the unlock chip, this means the network sim is not compatible with the unlock chip. We recommend to try a different unlock chip to see if you receive the same message. If you receive the same message with a new unlock chip then you will need to try either a different sim card of the same service or switch your customer to a service that is compatible. (IF YOU HAVE TRIED DIFFERENT NETWORK SIM CARDS AND STILL GET THIS SAME ERROR THEN WE RECOMMEND TO RETURN THIS SIM FOR AN EXCHANGE)